Seven tests for insurance broking software in a small UK brokerage: client records, compliance evidence, claims, renewals, reporting, integrations, exit.
Principals answer for what their ARs say to clients. SUP 12 duties, the FCA’s 2024 findings, and how to supervise advice given in WhatsApp threads.
Schedule 1 of the FIC Act was rewritten in 2022. Work out whether your brokerage is an accountable institution, and the duties that bind you either way.
A WhatsApp outage is a service failure for your brokerage. What FCA PS26/2, DORA and the Consumer Duty actually require, plus a continuity plan.
What the FAIS CPD cycle asks of a small South African brokerage: six, twelve or eighteen hours, what actually counts, and the competence register deadline.
PRIN 2A.8 asks your board to sign off client outcomes yearly. What the FCA found thin, what CP26/23 would change, and where the evidence already sits.
Commission is capped at 12,5% on motor and 20% elsewhere. When a South African brokerage may charge a fee on top, how to agree it, what to keep on file.
A text thread hides the signals a phone call reveals. How brokers identify vulnerability on WhatsApp, record it lawfully and prove outcomes under FG21/1.
Signing the sale agreement is the easy part. Three separate transfers have to land before the first renewal, and only one of them is about money.
A client asks for everything you hold on them. How a brokerage finds, filters and delivers WhatsApp threads on time, and when the clock can pause.
A new adviser joins on Monday and clients message on Monday. The FAIS competence deadlines from day one, and how to hand over WhatsApp access safely.
A resignation takes hundreds of client threads out of the building. What FAIS, POPIA and Meta actually allow you to recover, and the handover to run.
A clean mid-term adjustment process on WhatsApp: confirm instructions in writing, evidence endorsements and premium changes, and protect the firm from E&O.
UK brokers must evidence good outcomes under Consumer Duty. How a shared WhatsApp inbox keeps client messaging compliant, recorded and fast.
