What the FCA Consumer Duty asks of insurance brokers: the cross-cutting rules, the four outcomes, what each client file must show and what the FCA checks.
What the POPIA Act asks of a South African brokerage: the eight conditions for lawful processing, a practical check for each, and WhatsApp examples.
A representative leaves under a cloud. Section 14 of the FAIS Act tells a brokerage what to do, in what order, and by when to notify the FSCA.
A marketing message sent to a segment of your book is a financial promotion. What ICOBS 2.2, Consumer Duty and FG24/1 require inside a WhatsApp message.
PROD 4 makes your commission part of what the customer pays. What a small UK brokerage must assess, review and be able to show, and where the proof sits.
How a UK brokerage archives client WhatsApp chats under SYSC 9 and ICOBS, sets retention, handles personal devices and exports evidence for the FOS.
What the FAIS General Code of Conduct requires of an FSP advising on WhatsApp: the five-year rule, electronic records, FSCA inspections and the Ombud.
IHK registration under §34d GewO, VVG advice and documentation duties, GDPR consent: what a German brokerage should settle before using WhatsApp.
NIC licensing, the Data Protection Act 2012 and MTN MoMo: how Ghanaian insurance brokers run compliant WhatsApp conversations and collect premiums.
What the Central Bank of Ireland's Consumer Protection Code 2025 means for brokers on WhatsApp: durable medium, informing effectively, DPC, records.
FIMA is in force and NAMFISA is watching conduct. How a Namibian brokerage prepares: licences, debit orders and WhatsApp records that stand up to review.
How Dutch bemiddelaars and volmacht agents can use WhatsApp within the Wft and AFM rules: licence scope, duty of care, Autoriteit Persoonsgegevens.
What a NAICOM-licensed Nigerian broker may send on WhatsApp under the NDPA 2023: servicing versus marketing, consent, opt-outs, third-party motor.
Servicing a policy and marketing a new one differ under POPIA section 69. A practical guide for South African brokers messaging clients on WhatsApp.
