AI for brokers
Is your AI inbox furnishing automated advice? The FAIS test, and section 38
An AI answering clients on WhatsApp can put a brokerage inside section 38 of the fit and proper rules. The FAIS advice test, and what applies beyond it.
Articles: AI for brokers
AI for brokers
Automated decisions in a broker inbox: what changed for UK brokerages in February 2026
On 5 February 2026 the UK replaced Article 22 with Articles 22A to 22D. What a brokerage running AI replies, risk scores and lifecycle triggers must show.
AI for brokers
EIOPA's AI governance opinion covers intermediaries too: what it asks of a brokerage
EIOPA's opinion on AI governance covers intermediaries, not only insurers. What its six areas ask of a brokerage running AI in a shared WhatsApp inbox.
AI for brokers
Before an AI tool touches your client book: the POPIA questions to put to a vendor
A demo tells you nothing about where client data goes. The POPIA operator, security and cross-border questions a South African brokerage should ask.
AI for brokers
AI drafts in your client inbox, and your own PI renewal: what to check
Your brokerage runs AI-assisted replies. What MIPRU 3.2 obliges you to hold, and what the Insurance Act 2015 duty of fair presentation means at renewal.
AI for brokers
AI in a Kenyan broker inbox: automated decisions, the DPIA and the ODPC register
Section 35 of the Data Protection Act, the DPIA that automated decisions trigger, and the ODPC registration a small Kenyan brokerage cannot skip.
AI for brokers
Does your AI-assisted WhatsApp inbox need a DPIA? A broker screening test
Article 35 does not care that your AI only drafts replies. The screening test a brokerage should run before switching it on, and what to write down after.
AI for brokers
Your AI reads isiZulu less accurately than English: test the inbox before you automate
Sentiment models score lower on isiZulu and Sesotho than on English. How a brokerage should test its WhatsApp classifier before letting it reply alone.
AI for brokers
Risk scores and AI in a brokerage: what POPIA section 71 actually requires
The FSCA and PA have mapped AI use in the sector. What POPIA section 71 and FAIS ask of a brokerage that scores client risk and drafts replies with AI.
AI for brokers
The EU AI Act and your brokerage: what actually applies to AI-drafted WhatsApp replies
The high-risk deadline moved to December 2027. What the AI Act genuinely requires of a brokerage using AI drafts on WhatsApp, and what it does not.
AI for brokers
AI-assisted replies under Consumer Duty: a governance checklist for broker firms
A governance checklist for broker firms using AI-assisted WhatsApp replies under Consumer Duty: sign-off, escalation, records and SM&CR accountability.
AI for brokers
AI drafts and auto-replies in a brokerage: what the compliance officer should sign off
Auto-replies and AI drafts help a brokerage answer faster, but the FSP stays accountable. The rules, thresholds and audit logs compliance should approve.
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