Use case · Follow-ups and renewals
Premium reminders on WhatsApp: the full journey for a brokerage
How a brokerage chases premiums due on WhatsApp: a 10-day, 3-day and overdue cadence, sample messages, Meta template rules and how ORIS organises it.
Where to start, depending on your brokerage
This blog is written for principals, account handlers and compliance officers in insurance brokerages that already talk to clients on WhatsApp, or are about to. Each article starts from a real operating question, links to the legislation and official pages it relies on (FCA, FSCA, Information Regulator, ICO, NAMFISA, IRA…) and shows its publication date. Three ways in:
Brokerages in South Africa
- The POPIA Act for brokers: the eight conditions and what each one asks of you.
- FAIS record-keeping for WhatsApp conversations: what to archive and for how long.
- Lapse risk after an unpaid debit order, and the same-day follow-up.
- Setting up WhatsApp Business in a South African brokerage.
Brokerages in the UK and Ireland
- Insurance broking software: what a small UK brokerage should test before signing.
- The Consumer Duty's four outcomes and the evidence on each client file.
- Archiving WhatsApp under ICOBS and SYSC, before a complaint reaches the Ombudsman.
- In Ireland, the Consumer Protection Code and WhatsApp.
Brokerages elsewhere in Africa
- Kenya: M-Pesa, IRA rules and premium reminders.
- Namibia: FIMA, NAMFISA and WhatsApp compliance.
- Nigeria: NAICOM and the NDPA 2023; Ghana: NIC rules and mobile money.
Country-level rules are gathered in the country pages. These articles inform; they do not replace legal advice or the texts that apply to you. Our editorial method explains how they are written, sourced and corrected.